Career Opportunities
Student Progress Representative
Grantham University conveniently located inside Zona Rosa is presently seeking Student Progress Representatives.
Position Description
- Assist in the accomplishment of departmental goals by positive enforcement of particular projects as indicated by Student Progress Coordinator and Student Progress Team Leader
- Communicate with students via telephone for progressional motivation
- Email students when all possibilities of reaching the student via telephone have been exhausted
- Troubleshoot and assist in repair of minor to complex issues a student may have
- Maintain confidence in conversation by staying abreast of Grantham knowledge by review of DE100, current catalog, student handbook and Web site as well as opening/closing of courses
- Respond to telephone voice mails and emails in a timely manner
- Document all student situations and conversations in STARS and Excel spreadsheets
- Maintain attention to detail when entering data into STARS and Excel spreadsheets as well as daily reports
- Uphold a professional image between the student and Grantham University by conveying proper spelling and grammar etiquette in emails and telephone conversations
- Work efficiently and courteously with all departments in Grantham University in order to provide exceptional customer service
- Maintain organization and cleanliness of work area
- Perform other duties as assigned by Team Leader or higher in the Student Progress department
Required/Preferred Skills and Experience
- Advanced clerical skills including student data collection
- Advanced data entry and numbers skills
- Intermediate to advanced skills in Word, Excel
- Professional phone and business writing skills
- Ability to work day and evening hours: Monday-Friday
- Knowledge of distance learning education model a plus
- Ability to motivate our students to complete course requirements
- Ability to motivate our students to re-enroll
- Able to demonstrate excellent customer service skills a MUST
Application
Grantham University is an EOE. Submit via e-mail to careers@grantham.edu.