Financial Aid Officer

Position:               Financial Aid Officer

Location:              Kansas City, MO


Grantham University is proud of its 60-year history and continuous commitment of service to the Armed Forces of the United States of America, Veterans, Active Guard, and their families, as well as public agency staff and students from around the world. Grantham University is 100% online with administrative offices located in Kansas City, Missouri. The University offers 38 associate, baccalaureate and master degree programs which position its graduates for success in their chosen career paths.

Position Description:

A Financial Aid Officer assists in carrying out the department’s mission of packaging, approving, and disbursing Title IV Federal financial aid. The FAO works in a fast-paced environment, and oversees the customer service aspects of the Financial Aid department. The FAO is responsible for packaging student aid. This is a non-supervisory role.


 Assist students in completing financial aid forms

Ensure timely collection of documentation, completion, and ensuring accuracy of paperwork and financial aid files to ensure compliance

Explain students’ rights and responsibilities for each aid source

Award FSA funds based on information gained from application

Assist the University business office in ensuring timely disbursement/refund of student aid

Perform verifications of student data on FAFSA

Perform Return of Title IV calculations as needed

Report overpayments to both DOE and the student

Resolve conflicting information that may occur

Prepare necessary reports as directed by the Director/V.P. of Financial Aid

Maintain familiarity with all applicable financial aid regulations

Honor and enforce federal, state, and University regulations

Assist with or perform special projects as assigned


Degree preferred AA or BA

Preferred 1+ years financial aid experience

Knowledge of Federal and State financial aid rules and regulations required

Knowledge of Microsoft Office applications, Financial Aid Software (such as COD, ED Express and NSLDS required

Must demonstrate strong analytical skills as well as professional phone and customer service skills

Must be organized, detail oriented, self-motivated, and able to multi-task

Banner experience a plus


Excellent verbal and written communication skills.

Language Skills: Ability to read, analyze, and interpret common journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to faculty, staff, and/or students.

Mathematical Skill: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

◊   Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone) required

            ◊    This position requires sitting for an extended period of time at a desk and computer

◊    Occasionally required to walk, stand   

◊   Specific vision abilities include: close vision, distance vision, and ability to adjust focus.




Integrity – operates within the highest ethical standards and integrity in all aspects of the position

Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed

Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results

Listening Skills – must be an active listener to insure client needs are fully understood and met

Influence – skilled at directing and motivating others towards personal, academic and professional success.