Position: Financial Aid Officer
Location: Kansas City, MO
Grantham University is proud of its 60-year history and continuous commitment of service to the Armed Forces of the United States of America, Veterans, Active Guard, and their families, as well as public agency staff and students from around the world. Grantham University is 100% online with administrative offices located in Kansas City, Missouri. The University offers 38 associate, baccalaureate and master degree programs which position its graduates for success in their chosen career paths.
A Financial Aid Officer assists in carrying out the department’s mission of packaging, approving, and disbursing Title IV Federal financial aid. The FAO works in a fast-paced environment, and oversees the customer service aspects of the Financial Aid department. The FAO is responsible for packaging student aid. This is a non-supervisory role.
KEY JOB RESPONSIBILITES:
Assist students in completing financial aid forms
Ensure timely collection of documentation, completion, and ensuring accuracy of paperwork and financial aid files to ensure compliance
Explain students’ rights and responsibilities for each aid source
Award FSA funds based on information gained from application
Assist the University business office in ensuring timely disbursement/refund of student aid
Perform verifications of student data on FAFSA
Perform Return of Title IV calculations as needed
Report overpayments to both DOE and the student
Resolve conflicting information that may occur
Prepare necessary reports as directed by the Director/V.P. of Financial Aid
Maintain familiarity with all applicable financial aid regulations
Honor and enforce federal, state, and University regulations
Assist with or perform special projects as assigned
EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS
Degree preferred AA or BA
Preferred 1+ years financial aid experience
Knowledge of Federal and State financial aid rules and regulations required
Knowledge of Microsoft Office applications, Financial Aid Software (such as COD, ED Express and NSLDS required
Must demonstrate strong analytical skills as well as professional phone and customer service skills
Must be organized, detail oriented, self-motivated, and able to multi-task
Banner experience a plus
Excellent verbal and written communication skills.
Language Skills: Ability to read, analyze, and interpret common journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to faculty, staff, and/or students.
Mathematical Skill: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
◊ Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone) required
◊ This position requires sitting for an extended period of time at a desk and computer
◊ Occasionally required to walk, stand
◊ Specific vision abilities include: close vision, distance vision, and ability to adjust focus.
Integrity – operates within the highest ethical standards and integrity in all aspects of the position
Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed
Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results
Listening Skills – must be an active listener to insure client needs are fully understood and met
Influence – skilled at directing and motivating others towards personal, academic and professional success.