Student Advisor

POSITION DESCRIPTION

This position handles student calls as well as assist students with issues. This position requires irregular hours, including weekends and overnight.

KEY JOB RESPONSIBILITES:

  • Advise students on educational alternatives based on their personal and professional interests;
  • Initiate and maintain contact with and successfully guiding students throughout degree completion;
  • Serve as a mentor to Grantham students; provide individual assistance in areas such as goal setting, time management, academic success strategies, etc.;
  • Monitor student progress and provide services/follow up, including tracking of Early Alert students, Probation students, first-year students and returning students;
  • Monitor student satisfaction and coordinate problem resolution both formally and informally;
  • Assist department in increasing levels of student satisfaction, student retention rates and improving overall student graduation rates;
  • Help coordinate departmental efforts to assist students who have dropped in re-entering and continuing school;
  • Help ensure follow up actions are based on student retention results, withdrawal data, and other sources to get at the root causes for student withdrawals prior to completion and drive improvements in student satisfaction and retention;
  • Utilize relationship development and communication skills to build and manage a strong re-registration pipeline;
  • Meet and exceed pre-established re-registration objectives;
  • Collaborate in recruitment and registration activities;
  • Capture relevant learner information on a variety of software systems and applications;
  • Relate to University administrators, staff and instructors on behalf of students;
  • Appropriately represent Grantham’s fundamental educational and philosophical principals;
  • Other duties as assigned.

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:

  • College degree or comparable work experience strongly preferred;
  • High school diploma or GED required
  • Experience working with students is preferred
  • The ability to work a flexible work schedule, which may include weekend and evenings is required
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community;
  • Able to communicate effectively, both orally and in writing;
  • Able to interpret, adapt, and apply guidelines and procedures;
  • Knowledge of programs/services available to university students;
  • Knowledge of student recruitment and retention issues;
  • Strong student-centered focus; commitment to student satisfaction and success;
  • Able to investigate and analyze information and to draw conclusions;
  • Able to work effectively with diverse populations;
  • Knowledge of customer service standards and procedures;
  • Display success in a performance-driven sales environment which utilizes metrics and measurements;
  • Desire to work in a progressive but competitive environment;
  • Results-oriented and self-motivated person who needs little supervision in following up on assigned students;
  • Understand consultative selling, uncovering buying decisions and understand customer needs;
  • Experience overcoming barriers similar to those faced by the target population helpful;
  • Clear ability to multi-task and learn and leverage a variety of software applications;
  • Excellent verbal and written communication skills
  • Language Skills Able to read, analyze, and interpret journals and documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to staff and/or students in writing and verbally. Able to speak coherently into the telephone with potential students and with staff. Able to present information using professional and grammatically correct language is required
  • Mathematical Skill: Able to apply concepts such as basic math skills, fractions, and percentages is preferred
  • Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to present facts to management for response. Able to deal with a variety of information presentedin oral or written formats.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone)
  • Occasionally required to walk, stand.
  • Specific vision abilities include: close vision and distance vision