Tuition and Financial Aid

Misrepresentation and Student Grievances

Student Grievance Procedures

At Grantham University, we care about our students, and we will make every reasonable attempt to resolve any concerns or complaints expressed by students. Procedures for addressing student grievances including information about who to contact are described below. When communicating with the University by email, students should always include their student number. If a student cannot resolve a matter by email, a telephone consultation may be arranged.

Students with concerns or service requests should first contact the appropriate department for assistance. A list of concerns and departmental contact information is included in the table below (see Table 4.9). The following information may also be helpful:

  • Grantham has an “open door” policy – any Grantham staff member or department can be contacted via phone or e-mail (see Table 4.9).
  • Academic related requests (e.g., grade posting, incomplete grades, military deployment, etc.) may be made through the Academic Appeal form available on GLife.
  • Grade appeals and similar academic concerns should be made following the policy outlined in Section 4.10 of the University Catalog/Student Handbook. The appropriate Grantham personnel will analyze the situation and then attempt to remedy the situation.
  • All student concerns or service requests will be routed to the appropriate department.
  • Appropriate Grantham staff members will analyze the concern or service request and attempt to remedy the situation, generally within five business days but no longer than 30 business days.
  • Students should include their Grantham student ID in all correspondence.

Table 4.9

Concerns E-mail Address Phone Number
Information about the University (800) 955-2527
Initial Enrollment Concerns (800) 955-2527 ext. 4437
Re-registration Concerns (800) 955-2527 ext. 4442
Transfer Credit Evaluation (800) 955-2527 ext. 4615
VA Education Benefits
State Vocational Rehabilitation (800) 955-2527 ext. 4577
Faculty Concerns   (800) 955-2527
Interim Dean of Arts and Sciences (800) 955-2527 ext. 4452
Dean of Business (800) 955-2527 ext. 4432
Dean of Engineering and Computer Science (800) 955-2527 ext. 4738
Dean of Nursing (800) 955-2527 ext. 4783
Dean of Foundations Faculty (800) 955-2527 ext. 4330
Academic Appeals and Concerns GLife>Quick Links>Submit Academic Appeal Contact your Student Advisor
Business Office (800) 955-2527 ext. 738
Non-Academic After-Hours and Weekend Support N/A (800) 955-2527 ext. 600
ADA Accommodations (ADA, FERPA)   
Withdrawal(s) Submit Withdrawal Form Contact your Student Advisor
Financial Aid (866) 850-2980 ext. 839
Title IX (discrimination concerns)  


Student complaints or grievances typically are about items such as administrative issues, financial issues, technology issues, faculty performance, grading, program content, program effectiveness/expectations and/or customer service issues.

Students whose concerns or service requests are not timely resolved at the departmental level may file a grievance with the Grantham University Ombudsman. The Ombudsman is charged with resolving disputes within the University community and does not act on behalf of any party, but rather as an advocate for fairness between all parties. Student grievances should be addressed to:

Office of the Ombudsman

Grantham University

16025 West 113th Street

Lenexa, Kansas 66219

Concerns may also be addressed to:

Distance Education Accrediting Commission (DEAC)

1101 17th NW, Suite 808

Washington, DC 20036

Phone: (202) 234-5100

Students residing in NC-SARA participating states may address concerns to:
Kansas Board of Regents

1000 SW Jackson Street, Suite 520

Topeka, KS 66612-1368

For a list of NC-SARA participating states, go to the following link:

Students not residing in NC-SARA participating states may also address concerns to the state authority in their state of residence. A complete list of state agencies and authorization statuses is published on the Grantham University website at:

Please note that in general, state agencies require that you work to resolve your complaint through the university before filing a complaint with the state.

If an individual (student, staff or faculty) desires to make an anonymous complaint regarding Grantham’s compliance with federal and state regulations and DEAC accreditation standards and policies they may contact:

Grantham University Ethics Helpline

Phone: 844-230-0055


Misrepresentation Policy

Grantham University holds itself to the highest levels of integrity and will not provide any false, erroneous, or misleading statements to a student or prospective student, to the family of an enrolled or prospective student, or to the Department of Education. This includes disseminating testimonials and endorsements given under duress.

In fact, one of Grantham University’s Core Values is Institutional Integrity:

Grantham University commits all students, faculty, staff and administrators to uphold the highest standards of integrity, honesty and personal responsibility. To provide a quality academic experience, the University is committed to continually assessing and re-evaluating every aspect of its academic model. The University endeavors to build an institutional culture grounded in candor, transparency and best professional practices.

To learn more, fill out the form and an admissions representative will contact you. You may also receive emails about our degree programs, tuition options, and, if applicable, enrollment process.