- Also in this section...
- Participation and Substantive Interaction
- Financial Aid Awarding Process
- Constitution and Citizenship Day
- FERPA Frequently Asked Questions
- Intentional Misrepresentation
- Applying for Federal Student Aid (FSA)
- Eligibility Requirements for Federal Student Aid
- Student Rights and Responsibilities
- Refund and Withdrawal Policies
- Student Loan Information
- Additional Loan Disclosures
- Student Resources
- Transfer Credit Policy
- Information for Students with Disabilities
- Misrepresentation and Student Grievances
- Transferability of Grantham Credit
- Grantham University Gainful Employment
- Voter Registration Information
- Student Use of Online Services and Copyright Infringement Policy
- Retention and Completion or Graduation Rates
- Safeguarding Customer Information
- Campus Security Policy and Emergency Response Procedures
- Drug & Alcohol Abuse Prevention Program & Policy
Misrepresentation and Student Grievances
Misrepresentation Policy
Grantham University holds itself to the highest levels of integrity and will not provide any false, erroneous, or misleading statements to a student or prospective student, to the family of an enrolled or prospective student, or to the Department of Education. This includes disseminating testimonials and endorsements given under duress.
In fact, one of Grantham University’s Core Values is Institutional Integrity:
Grantham University commits all students, faculty, staff and administrators to uphold the highest standards of integrity, honesty and personal responsibility. To provide a quality academic experience, the University is committed to continually assessing and re-evaluating every aspect of its academic model. The University endeavors to build an institutional culture grounded in candor, transparency and best professional practices.
Student Grievance Procedures
At Grantham University, we care about our students, and we will make every reasonable attempt to resolve any concerns or complaints expressed by students. Procedures for addressing student grievances including information about who to contact are described below. When communicating with the University by email, students should always include their student number. If a student cannot resolve a matter by email, a telephone consultation may be arranged.
- Grantham has an “open door” policy – any Grantham staff member or department can be contacted via phone or e-mail.
- The student may submit academic related requests (i.e., grade posting, incomplete, military deployment) through the Academic Request Submission form available on GLife.
- The student may submit financial assistance related requests through the Financial Aid Review form available on GLife.
- A student’s concern will be routed to the appropriate personnel.
- The appropriate Grantham personnel will analyze and attempt to remedy the situation.
- The student will be informed of the solution in a timely matter (generally within one business day unless additional research is required).
| Concerns | E-mail Address | Phone Number |
|---|---|---|
| Information About the University | admissions@grantham.edu | (800)955-2527 |
| Initial Enrollment Concerns | admissions@grantham.edu | (800)955-2527 ext.108 |
| Student Progress Concerns | registrations@grantham.edu | (800)955-2527 ext.442 |
| Transfer Credit Evaluation | evaluations@grantham.edu | (800)955-2527 ext.434 |
| VA Education Benefits & State Vocational Rehab | veteranservices@grantham.edu | (800)955-2527 ext.255 |
| Faculty Concerns: Dean of Arts & Sciences Dean of Business Dean of Engineering & Computer Science Dean of Nursing Chair of Allied Health Chair of Criminal Justice |
Faculty E-mail: pillian@grantham.edu nbuckley@grantham.edu pfrost@grantham.edu sfairchild@grantham.edu * tfreestone@grantham.edu |
(800)955-2527 ext.603 ext.432 ext.293 ext.206 * ext.452 |
| Academic Appeals and Concerns | GLife>Quick Links>Submit Academic Appeal | (800)955-2527 ext.505 |
| Student Accounts | accounting@grantham.edu | (800)955-2527 ext.128 |
| Non-Academic After-Hours and Weekend Support | N/A | (800)955-2527 ext.600 |
| Compliance Issues (ADA, FERPA) | compliance@grantham.edu | (800)955-2527 |
| Withdrawals | Submit Withdrawal Form | Contact your Student Advisor |
| Financial Aid | finaid@grantham.edu | (866)850-2980 |
Students whose concerns or service requests are not resolved in a timely manner at the departmental level may file a grievance with the Grantham University Ombudsman. The ombudsman is charged with resolving disputes within the University community and does not act on behalf of any party, but rather as an advocate for fairness between all parties. Student grievances should be addressed to:
Office of the Ombudsman
Grantham University
7200 NW 86th Street
Kansas City, MO 64153
Ombudsman@grantham.edu
Concerns may also be addressed to: Accrediting Commission of the Distance Education and Training Council (DETC), 1601 18th Street, NW, Washington, DC 20009, Phone: 202-234-5100; or to Missouri Department of Higher Education (MDHE), 205 Jefferson Street, P.O. Box 1469, Jefferson City, MO 65102, Phone: 573-751-2361.
Students may also address concerns to the state authority in their state of residence. A complete list of contact information for state agencies is published on the Grantham University website at: http://www.grantham.edu/student-complaint.
