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How Healthcare Technology is Improving Your Patient Experience

healthcare technologyCerner, a global leader in healthcare technology, is using its resources to make a positive impact on the movement toward further implementation of electronic health records. The company, headquartered in Kansas City, has opened a state-of-the-art clinic in Bangalore, India.

Electronic health records have already improved the way patient information is made accessible to both patients and physicians. According to an article posted by modernhealthcare.com, “‘Providers are using technology to rethink how they relate to and communicate with their patients,’ said Hal Wolf, a director at the Chartis Group, an advisory group. ‘They're also paying increased attention to what's happening to the patient during their end-to-end experience with the health system, from finding a doctor to paying their bill.’”

Cerner has made strides for the progression of healthcare technology and how it impacts patient experience. "‘Cerner is more than a health information technology company. We're a company focused on putting the individual at the center of healthcare, which starts with our associates,’ said Julie Wilson, executive vice president and chief people officer, Cerner. ‘We're committed to providing convenient, holistic health and care offerings, focused on prevention and education, so our associates can lead their healthiest lives.’"1

With greater emphasis placed on patient experience, healthcare technology can focus on making the system better for everyone involved, especially the patient.

What does a better patient experience look like?

Well, for example, Cerner’s Healthe Clinic in Bangalore highlights health education and promotes living a healthy lifestyle. Clinicians from Manipal Hospital in Bangalore staff the clinic and analyze how their process improves patient experience.

"‘Harnessing more than 60 years of healthcare experience and international best practices with Cerner's cutting-edge technology will enable us to provide a wide spectrum of care to associates, which gives us the opportunity to impact the overall health of the community,’ said Dr. Satish Amarnath, head quality of compliance and outreach services, Manipal Hospital. ‘Cerner is helping shape the future of healthcare and we're excited to be a part of the movement.’"1

Healthcare technology will become increasingly important as the industry is projected to grow 19 percent from 2014-2024, adding 2.3 million new jobs.2 Almost 30,000 of these jobs will be medical coding and billing occupations, according to the Bureau of Labor Statistics.

Healthcare Technology Moving Forward

In the United States, hospital connectivity of patient information has often been seen in a negative light. Author, cardiologist, and chief academic officer at San Diego-based Scripps Health, Eric Topol, said at one point, “There’s been tremendous resources put into this and little to show for it. We have a country characterized by information-blocking, where there is a lack of connectivity from one health system to another, and patients are the ones who are collateral damage because of all this Tower of Babel.”3

So what, exactly, does this mean?

Topol is pointing out that many other countries have broken down barriers to information sharing, which gives patients more ownership of their healthcare. Their data is in their own hands.

With more advanced healthcare technology, the United States is pushing for better implementation of electronic health records to ensure that patient information can become more readily available to clinicians. This system should be more simple and flexible for hospitals, physicians and patients.

Medical coders and billers will work very closely with electronic health records to track patient health history and improve communication with insurance companies.

In Cerner’s Bangalore clinic, “all care suites are equipped with Cerner's leading healthcare technology, which will be the first time the Millennium® electronic health record will be used in a patient care environment in India.”1 Millennium® is Cerner’s electronic medical record, which accesses patient information with a unified and person-centric design.

With Cerner’s efforts to test current healthcare technology, and find ways to improve patient experience and track patient health information, the push for electronic health records continues to move in the right direction.

Get Your Career in Healthcare Technology Started Today

It is apparent that improvements in healthcare technology are changing the game for this industry. Handling patient information continues to be an important aspect of every health system, so it is crucial to receive an education that prepares you to handle the information and succeed as a medical coder and biller.

At Grantham, our Online Medical Coding and Billing (Associate of Applied Science) Degree Program can provide you with the preparation you need, and you will never need to enter a physical classroom to earn your degree. Contact us today for more information!

Apply at Grantham

For more information about the graduation rates, the median debt of students who completed the program, and other important information, please visit http://www.grantham.edu/disclosures/AAS-MCB

1http://www.nasdaq.com/press-release/cerner-opens-onsite-healthe-center-in-india-20160907-00632
2http://www.bls.gov/ooh/healthcare/home.htm
3http://health.usnews.com/health-news/best-hospitals/articles/2015/10/15/hospitals-are-moving-slowly-to-electronic-medical-records

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