Admissions Representative

POSITION DESCRIPTION:

Admissions Representative are responsible for securing new student enrollments by speaking to prospective students who are interested in continuing their education. This is a high contact, phone-based, consultative position. This position is located in Lenexa, KS..

KEY JOB RESPONSIBILITIES:

  • Make outbound and take inbound calls from individuals interested in enrolling at Grantham University
  • Meet and exceed pre-established enrollment objectives
  • Provide information to students about educational opportunities, admission, transfer of credit, degree programs, financial assistance, and university policies and requirements
  • Successfully complete training phases, i.e. assignments, quizzes, tests, role plays, and other exercises as assigned
  • Retain knowledge of Grantham University products, systems and processes
  • Maintain communication with prospective students through all stages of the recruitment and admission process
  • Utilize relationship development and communication skills to build and manage a strong prospective student pipeline
  • Successfully implement provided script into conversations with prospective students
  • Meet all measures of compliance standards
  • Meet attendance requirements on a consistent basis
  • Other duties as assigned

 

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:

  • Associates or Bachelor degree highly preferred
  • Customer service and/or sales experience preferred
  • Able to interpret, adapt and apply guidelines and procedures
  • Able to handle rejection effectively and with tact
  • Able to work effectively with diverse populations required
  • Display success in a performance-driven environment which utilizes metrics and measurements preferred
  • Desire to work in a progressive but competitive environment required
  • Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred
  • Able to learn and leverage a variety of software applications required
  • Working knowledge of Microsoft Office Suite, including Excel and Word, and Internet required
  • Able to effectively communicate orally (in person and by telephone) and in writing required
  • Able to multi-task, yet maintain close attention to detail and timeliness of work production, required

 

Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like.