Enrollment Support Representative

Department:          Student Enrollment

Hiring Manager:    Enrollment Support Supervisor

Location:               Lenexa, KS

Position Type:      Regular, Full-Time

COMPANY OVERVIEW:
Be a Life Changer!  Grantham University is a nationally accredited online University founded in 1951 by a veteran to serve active duty and retired military service members, along with other non-traditional students. Since our move from Slidell, Louisiana, to the Greater Kansas City Metropolitan area in 2005, we have grown steadily and have added jobs to the community.  If you are looking for a rewarding position with an organization that allows you to positively change lives every day through the power of education, look no further than Grantham University.

 

POSITION DESCRIPTION:


The Enrollment Support Representative (ESR) supports the Student Enrollment department of Grantham University by assisting Admissions and Student Advising personnel with data entry, document collection and workflow management in support of student success.   An ESR may also support department projects and initiatives as assigned.


KEY JOB RESPONSIBILITIES

 

  • Support an assigned Student Enrollment team with administrative enrollment/registration processes, workflow and document gathering
  • Administer university policy where applicable and make recommendations when disputes arise.
  • Monitor assigned applicant and student workflow queues
  • Assist students and internal staff with enrollment, registration and transcript document collection
  • Work with internal and external constituents to identify and resolve enrollment and registration barriers
  • Meet and exceed registration processing throughput goals
  • Relate to University administrators, staff and instructors on behalf of students
  • Provide non-technical assistance to students and prospective students through all phases of the student experience including providing school information, enrollment, and registration assistance
  • Compile and submit daily/weekly/monthly reports as assigned
  • Other duties as assigned.

 

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:

  • High school diploma or GED required, college degree preferred.
  • Experience in higher education preferred
  • Strong ability to organize, multi-task and problem solve while being detail oriented
  • Excellent time management is required to work tasks in accordance with prioritization
  • Knowledge of processes associated with military education funding preferred
  • Knowledge of federal student aid processes preferred
  • Highly customer service driven with an ability to communicate and work effectively with a wide range of constituencies in a diverse community
  • Strong student-centered focus; commitment to student satisfaction and success;
  • Able to communicate effectively, both orally and in writing;
  • Able to interpret, adapt, and apply guidelines and procedures;
  • Language Skills Able to read, analyze, and interpret journals and documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to staff and/or students in writing and verbally.  Able to speak coherently into the telephone with potential students and with staff.  Able to present information using professional and grammatically correct language is required
  • Mathematical Skill: Able to apply concepts such as basic math skills, fractions, and percentages is preferred
  • Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to present facts to management for response. Able to deal with a variety of information presented in oral or written formats.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone)
    • Occasionally required to walk, stand.
    • Specific vision abilities include: close vision and distance vision
      .

Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like.

CORE COMPETENCIES:

  • Integrity – operates within the highest ethical standards and integrity in all aspects of the position
  • Motivated/Results Oriented – fantastic record of personal drive and the determination to succeed
  • Mission Oriented - passionate about helping others; ownership spirit with a competitive disciplined execution for results
  • Listening Skills – must be an active listener to insure student needs are fully understood and met
  • Influence – skilled at directing and motivating others towards personal, academic and professional success