Salesforce Administrator I

POSITION DESCRIPTION:

The Salesforce Administrator I will be a primary administrator for Grantham University’s implementation of Salesforce.  The position will be responsible for maintaining, enhancing, and providing value added features that support business processes organization wide.  A qualified candidate will be able to administer Salesforce and understand the business processes and workflows that support the University operations.  The Salesforce Administrator I assists in planning, design, implementation and administration of the Salesforce platform.  This role will also work cross-departmentally to develop and maintain integrations between related systems.  This is a not a supervisory role.

KEY JOB RESPONSIBILITIES:

  • Manage the Salesforce platform to increase benefits and usability.
  • Manage the Salesforce change process and follow “Change Management” procedures & policies.
  • Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce objects and functions.
  • Manage custom objects and objects defined under the Higher Education Data Architecture (HEDA) model.
  • Manage roles, responsibilities, and permissions for access to the platform, objects, and fields.
  • Manage and monitor Salesforce licenses and allocations.
  • Manage and monitor Salesforce system wide storage consumption and data availability.
  • Act as a mentor and trainer to non-Salesforce analysts and business users.
  • Responsible for managing and maintaining data quality and consistency by managing deduplication rules, importing data, exporting data, and ensuring records are accurately joined or merged.
  • Advocate for continuous process improvement based on user feedback and university needs.
  • Responsible for planning, design, implementation and maintenance of the Salesforce platform and tools.
  • Assist and create reports and dashboards for daily, weekly, monthly and ad-hoc requests from all business units that would leverage the data or utilize the platform.
  • Assist with planning, design, integration, implementation, and maintenance of integrations between related university systems.
  • Interact with university personnel to determine application data access requirements
  • Assist in discovery of data sources based on business requirements and technical direction or as directed by supervisor.
  • Review, analyze, and create detailed documentation of business systems and user needs, including workflow, program functions, and steps required to develop or modify systems and programs.
  • Evaluate new application technologies and approaches to determine usefulness and applicability to the organization and present those to all levels of management.
  • Know, maintain, adhere and comply with all appropriate University policies, state and federal regulations and follow all Standard Operating Procedures.
  • Compile and submit daily/weekly/monthly reports
  • Hold University strategies, tools, technology, and processes confidential to ensure that our competitive advantage is not compromised.
  • Other duties as assigned

 

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKIILLS:

  • 1+ years’ Salesforce administration experience and some post-secondary education required.
  • Salesforce Developer Experience a plus (SOQL, APEX, Visualforce, Lighting, etc.)
  • Highly proficient in Microsoft Office Suite, primarily Excel and Visio.
  • Some proficiency in the following languages required: SQL, SOQL, Javascript (JSON), Webhooks, SFDC
  • Experience with Heroku or Lightning Development (SFDC) preferred
  • Be a lifetime learner and promoter of self-development
  • Able to effectively communicate orally (in person and by telephone) and in writing required
  • Able to multi-task, yet maintain close attention to detail and timeliness of work production, required
  • Able to work in a positive team-oriented manner with a variety of people (i.e. students, faculty, staff, and administrators).
  • Required to travel less than 5% to various meetings/ training opportunities.
  • Language Skills: Able to read, analyze, and interpret journals and documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Able to effectively present information to staff and/or students in writing and verbally.  Able to present information using professional and grammatically correct language is required.
  • Mathematical Skill: Able to apply concepts such as basic math skills, fractions, and percentages is required. Experience with probabilities and statistics is preferred
  • Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Able to present facts to management for response.  Able to deal with a variety of information presented in oral or written formats.
  • This position requires travel to and from required meetings and training opportunities. A valid drivers’ license, good driving record, and the ability to hold automobile insurance is required for this position.
  • Physical Demands: They physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone, computer, and headsets).
    • Occasionally required to walk, stand
    • Specific vision abilities include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
    • The noise level in the work environment is usually moderate.
    • This position involves sitting at a desk for extended periods of time.
    • This position works in a cubicle-environment. The ability to work in such setting and around distractions is required.

 

Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like.

CORE COMPETENCIES:

  • Integrity – Operates within the highest ethical standards and integrity in all aspects of the position
  • Motivated/Results Oriented – Fantastic record of personal drive and the determination to succeed
  • Mission Oriented – Passionate about helping others; ownership spirit with a disciplined execution for results
  • Listening Skills – Must be an active listener to insure student needs are fully understood and met
  • Influence – Skilled at directing and motivating others towards personal, academic, and professional success