Student Financial Services Manager (Financial Aid)

Be a Life Changer!  Grantham University is a nationally accredited online University founded in 1951 by a veteran to serve active duty and retired military service members, along with other non-traditional students. Since our move from Slidell, Louisiana, to the Greater Kansas City Metropolitan area in 2005, we have grown steadily and have added jobs to the community.  If you are looking for a rewarding position with an organization that allows you to positively change lives every day through the power of education, look no further than Grantham University.

Position Description

The Student Financial Services Manager is responsible for the daily operations of the Student Financial Services Office (SFSO) in the administration of student funding programs and institutional scholarships. This position manages department staff while ensuring compliance with federal, state, and institutional policies. The Manager is responsible for all aspects of student aid to ensure prompt and effective service delivery. This is a supervisory role.

Key Job Responsibilities:

  • Ensure the expeditious processing of student funding for Grantham students in a legally compliant and ethical manner
  • Supervise, staff and train the student service/processing team
  • Ensure that student services and financial packaging and processing operations conform to current Federal and State regulations
  • Lead team in the operation and maintenance of student funding software applications
  • Assist the Manager of Student Financial Services and other University personnel to develop and maintain SFSO policies and procedures
  • Review financial aid files for compliance with eligibility determination, financial aid awards and disbursements, and return of Title IV funds
  • Counsel students to determine funding needs / options
  • Answer and resolve questions regarding student funding options via telephone and email
  • Coordinate with Sr. Manager of Student Financial Services to ensure proper disbursements of student funding
  • Other duties as assigned



  • Bachelor’s degree is preferred
  • Thorough knowledge of Title IV regulations, policies and procedures required
  • 4+ years of Title IV Financial Aid experience preferred
  • Capacity to develop and sustain effective relationships with administrators, faculty, staff and students
  • 2+ years of supervisory experience preferred
  • Experience with Ellucian Banner Student Information System is preferred
  • Experience with borrower based (vs. term based) systems is preferred
  • Experience with VA and DOD funding options preferred
  • Hands on knowledge of crossover issues / financial aid packages preferred
  • Ability to train and develop staff
  • Computer skills, including Microsoft Office Suite, required
  • Research skills required
  • Attention to detail is required
  • Excellent verbal and written communication skills.
  • Language Skills: Ability to read, analyze, and interpret common journals, financial reports, and legal Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community on the phone and electronically. Ability to effectively present information to faculty, staff, and/or students.
  • Mathematical Skill: Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Extensively required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone) required
    • This position requires sitting for an extended period of time at a desk and computer
    • Occasionally required to walk, stand
    • Specific vision abilities include: close vision, distance vision, and ability to adjust

Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like.