University Outreach Representative – TX

Position:          University Outreach Representative – San Antonio, TX

Department:    Education Outreach

Reports To:    Manager of University Outreach

Location:        San Antonio, TX


OVERVIEW
:
Grantham University was founded in 1951 by Donald Grantham, a WWII veteran with a desire to make education achievable for fellow military service members and veterans. Throughout the decades, Mr. Grantham’s vision has remained steadfast. Today, the 100 percent online university’s culture of service extends to all adult learners with a desire to improve their lives through higher education. Grantham’s commitment to affordability, accessibility and quality of its more than 50 undergraduate and graduate certificate and degree programs has earned Grantham University a distinguished record as a respected online learning university.

Grantham employees – or Life Changers – have access to a comprehensive and flexible benefits package, a celebrated corporate wellness program, paid volunteer opportunities and a shared commitment to making a difference for Grantham University students, each other and the community. Apply today!


POSITION DESCRIPTION: 
The University Outreach Representative is responsible for building strategic relationships with key military bases, corporate organizations and establishing and maintaining relationships with existing and potential Grantham University students. The University Outreach Representative serves as an ambassador of Grantham University to build education communities through prospective, current and alumni students, federal, state and local governments, military installations, bases and associations, corporations, learning institutions and referrals. This is a non-supervisory position. This position requires extensive travel and may have the opportunity to work remotely.


KEY JOB RESPONSIBILITIES:

 

  • Prepare, conduct, evaluate and provide reports on base and corporate presentations in assigned territory through the coordination with the Manager of University Outreach and University Outreach Coordinator or other appropriate University staff members.
  • Work with the Manager of University Outreach to coordinate base and corporate presentations; establish new corporate partnerships to include any articulation agreements, meetings, and education presentations. The University Outreach Representative will collect feedback, submit reporting and provide any additional information needed to the Manager of University Outreach.
  • Work with the University staff to encourage new MOU’s and to actively work with current MOU partners to ensure success with each partnership.
  • Identify Grantham University students and coordinate individual and group meetings to build rapport, provide support and encourage, and provide a conduit to address any student needs.
  • Find, create and attend military, corporate and community events and activities to promote Grantham University awareness to potential military, military family members, corporate partners and external organizations through building educational communities.
  • Report activity and statistics to the Manager of University Outreach on a weekly basis, or daily if circumstances warrant, through the utilized CRM.
  • Build and maintain referral network to increase sales pipeline of new and current accounts and opportunities through consistent phone activity and outreach events.
  • Meet or exceed prescribed weekly, monthly or annual goal attainment
  • Outreach to corporations in order to actively pursue new Pathway registrations as well as develop new relationships that would include, but not limited to prior learning assessments, tuition reimbursement and training opportunities.
  • Prospect and provide exceptional customer service, in person and via the telephone, to build educational communities as well as meeting with current and future strategic organizations, partners and students.
  • Act as a subject matter expert in regards to Grantham University offerings to include but not limited to detailed information on all degree programs, assistance on answering questions about benefits.
  • If directed, partner with Grantham University students, career services, corporate partners, Marketing and other internal departments to assist with student support, marketing needs and other functions as needed.
  • Engage corporations and assigned entities to Grantham Pathways.
  • May deliver training acting as an SME or resource as requested.
  • Other duties as assigned.

 

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:

  • Four-year college degree in Business Administration or Marketing is strongly preferred.
  • Experience with communicating to large groups and crowds is required.
  • Prior U.S. military experience and corporate contacts preferred.
  • Experience in the higher education sector is preferred.
  • Operate and update through a 90 day calendar to maximize trips.
  • Able to operate with sense of urgency with new inquiries.
  • Use the CRM to track all activity including presentations, accounts and opportunities and ensure that updates are made continuously to the CRM to include notes, phone calls and emails.
  • Provides a high level of customer assistance to students and prospective students to include the encouragement of prospective students' interest in University programs.
  • Able to multi-task, yet maintain close attention to detail and timeliness of work production.
  • Provide complete timely and accurate expense reports and other reporting to management as requested.
  • Expertise in establishing professional business relationships.
  • Able to self-motivate, work autonomously, self-directed individual focused on accomplishing goals without constant supervision is required.
  • Knowledge of programs/services available to university students, military and civilian.
  • Able to communicate, extremely competent in presenting information to all types of audiences and able to articulate clearly the University’s value proposition in oral and written communications.
  • Effectively demonstrate competence in phone skills, advanced networking and relationship development, target marketing ability to specific vertical prospects.
  • Able to manage a flexible and demanding schedule.
  • Displays strong work ethic.
  • Collaborate with leadership to move institution into new, prospective markets is required.
  • Effectively demonstrate competency with Microsoft Word, Excel, and Powerpoint, and with various methods of electronic communication is required.
  • Travel to assigned territory is required. Travel touchpoints will include but is not limited to military institutions, Veteran Affairs offices, corporations, and other governmental entities as required to build an effective pipeline.
  • Able to effectively communicate orally (in person and by telephone) and in writing.
  • Able to work in a positive team-oriented manner with a variety of people (students, faculty, staff, administrators, vendors, and members of the general public).
  • Language Skills: Able to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Able to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Able to effectively present information to executive management, faculty, staff, and/or students.
  • Mathematical Skill: Able to work with mathematical concepts such as probability and statistical inference. Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability: Able to define problems, collect data, establish facts, and draw valid conclusions. Ability to present facts to faculty for departmental response. Able to deal with a variety of information presented in oral or written formats. Able to deal with non-verbal behavior in assisting with problem resolution.
  • Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Frequently required to use hand to finger, handle, or feel (including the use of computer keyboards) and talk or hear (including the use of a telephone and computer).
    • Frequently required to walk, stand, and make presentations.
    • This position requires travel to and from assigned military installations and organizations in assigned territory. A valid drivers’ license, good driving record, and the ability to hold automobile insurance is required for this position.
    • This position may involve sitting at a desk for extended periods of time.
    • Specific vision abilities include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.