Student Grievances & Misrepresentation Policy
At Grantham University, we care about our students, and we will make every reasonable attempt to resolve any concerns or complaints expressed by students. Procedures for addressing student grievances including information about who to contact are described below. When communicating with the University by email, students should always include their “GID,” or Grantham student identification number. If a student cannot resolve a matter by email, a telephone consultation may be arranged.
Students with concerns or service requests should first contact the appropriate department for assistance. A list of concerns and departmental contact information is included in the table below (see Table 4.9). The following information may also be helpful:
- Grantham has an “open door” policy – any Grantham staff member or department can be contacted via phone or e-mail (see Table 4.9).
- Academic related requests (e.g., grade posting, incomplete grades, military deployment, etc.) may be made through the Academic Appeal form available on GLife.
- Grade appeals and similar academic concerns should be made following the policy outlined in Section 4.10 of the University Catalog/Student Handbook. The appropriate Grantham personnel will analyze the situation and then attempt to remedy the situation.
- All student concerns or service requests will be routed to the appropriate department.
- Appropriate Grantham staff members will analyze the concern or service request and attempt to remedy the situation, generally within five business days but no longer than 30 business days.
- Students should include their Grantham student ID in all correspondence.
|Concerns||Email Address||Phone Number|
|Information about the Universityfirstname.lastname@example.org||(800) 955-2527|
|Initial Enrollment Concernsemail@example.com||(800) 955-2527 ext. 4437|
|Re-registration Concernsfirstname.lastname@example.org||(800) 955-2527 ext. 4442|
|Transfer Credit Evaluationemail@example.com||(800) 955-2527 ext. 4615|
|VA Education Benefits State Vocational Rehabilitationfirstname.lastname@example.org||(800) 955-2527 ext. 4577|
|Faculty Concerns||(800) 955-2527|
|Interim Dean of Arts and Sciencesemail@example.com||(800) 955-2527 ext. 4452|
|Dean of Businessfirstname.lastname@example.org||(800) 955-2527 ext. 4747|
|Dean of Engineering and Computer Scienceemail@example.com||(800) 955-2527 ext. 4738|
|Dean of Nursingfirstname.lastname@example.org||(800) 955-2527 ext. 4628|
|Dean of Foundations Programemail@example.com||(800) 955-2527 ext. 4356|
|Academic Appeals and Concerns||GLife>Quick Links>Submit Academic Appeal||Contact your Student Advisor|
|Student Accountsfirstname.lastname@example.org||(800) 955-2527 ext. 738|
|Non-Academic After-Hours and Weekend Support||(800) 955-2527 ext. 600|
|ADA Accommodations (ADA, FERPA)||email@example.com|
|Withdrawal(s)Submit Withdrawal Form||Contact your Student Advisor|
|Financial Aidfirstname.lastname@example.org||(866) 850-2980 ext. 839|
|Title IX (discrimination concerns)||email@example.com|
Student complaints or grievances typically are about items such as administrative issues, financial issues, technology issues, faculty performance, grading, program content, program effectiveness/expectations and/or customer service issues.
Students whose concerns or service requests are not resolved in a timely manner at the departmental level may file a grievance with the Grantham University Ombudsman. The Ombudsman is charged with resolving disputes within the University community and does not act on behalf of any party, but rather as an advocate for fairness between all parties. Student grievances should be addressed to:
Office of the Ombudsman
16025 West 113th Street
Lenexa, Kansas 66219
Students whose concerns are related to areas of noncompliance with DEAC standards and policies may address their concerns directly to:
Distance Education Accrediting Commission (DEAC)
1101 17th NW, Suite 808
Washington, DC 20036
Phone: (202) 234-5100
Students residing in NC-SARA participating states may address concerns to:
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
For a list of NC-SARA participating states, go to the following link: http://nc-sara.org/sara-states-institutions.
Students not residing in NC-SARA participating states may also address concerns to the state authority in their state of residence.
The state authority contact information for these states is below:
Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Florida Department of Education
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Please note that in general, state agencies recommend that you work to resolve your complaint through the university before filing a complaint with the state.
If an individual (student, staff or faculty) desires to make an anonymous complaint regarding Grantham’s compliance with federal and state regulations and DEAC accreditation standards and policies they may contact:
Grantham University Ethics Helpline
Grantham University holds itself to the highest levels of integrity and will not provide any false, erroneous, or misleading statements to a student or prospective student, to the family of an enrolled or prospective student, or to the Department of Education. This includes disseminating testimonials and endorsements given under duress.
In fact, one of Grantham University’s Core Values is Institutional Integrity:
Grantham University commits all students, faculty, staff and administrators to uphold the highest standards of integrity, honesty and personal responsibility. To provide a quality academic experience, the University is committed to continually assessing and re-evaluating every aspect of its academic model. The University endeavors to build an institutional culture grounded in candor, transparency and best professional practices.