Student Grievances & Misrepresentation Policy

Student Grievance Procedures

At Grantham University, we care about our students, and we will make every reasonable attempt to resolve any concerns or complaints expressed by students. Procedures for addressing student grievances including information about who to contact are described below. When communicating with the University by email, students should always include their “GID,” or Grantham student identification number. If a student cannot resolve a matter by email, a telephone consultation may be arranged.

Students with concerns or service requests should first contact the appropriate department for assistance. A list of concerns and departmental contact information is included in the table below. The following information may also be helpful:

  • Grantham has an “open door” policy – any Grantham staff member or department can be contacted via phone or e-mail (see Table below).
  • Academic related requests (e.g., grade posting, incomplete grades, military deployment, etc.) may be made through the Academic Appeal form available on GLife.
  • Grade appeals and similar academic concerns should be made following the policy outlined in Section 4.10 of the University Catalog/Student Handbook. The appropriate Grantham personnel will analyze the situation and then attempt to remedy the situation.
  • All student concerns or service requests will be routed to the appropriate department.
  • Appropriate Grantham staff members will analyze the concern or service request and attempt to remedy the situation, generally within five business days but no longer than 30 business days.


Concerns Email Address Phone Number
Information about the University (800) 955-2527 ext. 803
Initial Enrollment Concerns (800) 955-2527 ext. 4437
Re-registration Concerns (800) 955-2527 ext. 4442
Faculty Concerns
Academic Appeals and Concerns GLife>Quick Links>Submit Academic Appeal Contact your Student Advisor
Non-Academic After-Hours and Weekend Support N/A (800) 955-2527 ext. 600
ADA Accommodations
Title IX (discrimination concerns)
Veterans Support Team
Transfer Credit Evaluation (800) 955-2527 ext. 4615
Transcripts (800) 955-2527 ext. 4557
Student Records (800) 955-2527 ext. 4562
VA Education Benefits State Vocational Rehabilitation (800) 955-2527 ext. 4577
College of Arts and Sciences (800) 955-2527 ext. 4747
Mark Skousen School of Business (800) 955-2527 ext. 4747
College of Engineering and Computer Science (800) 955-2527 ext. 4738
College of Nursing and Allied Health (800) 955-2527 ext. 4628
Student Accounts (800) 955-2527 ext. 738
Financial Aid Department (866) 850-2980 ext. 839

Student complaints or grievances typically are about items such as administrative issues, financial issues, technology issues, faculty performance, grading, program content, program effectiveness/expectations and/or customer service issues.

Students whose concerns or service requests are not resolved in a timely manner at the departmental level may file a grievance with the Grantham University Ombudsman. The Ombudsman is charged with resolving disputes within the University community and does not act on behalf of any party, but rather as an advocate for fairness between all parties. Student grievances should be addressed to:

Office of the Ombudsman
Grantham University
16025 West 113th Street
Lenexa, Kansas 66219

Students whose concerns are related to areas of noncompliance with DEAC standards and policies may address their concerns directly to:
Distance Education Accrediting Commission (DEAC)
1101 17th NW, Suite 808
Washington, DC 20036
Phone: (202) 234-5100

Students residing in NC-SARA participating states may address concerns to:

Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368

For a list of NC-SARA participating states, go to the following link:

To file a complaint with SARA, click on the following link to access the SARA complaint procedure:

Students not residing in NC-SARA participating states may contact the state authority in their state of residence.

Most consumers receive a quality education and have a generally positive experience from attending an approved private postsecondary educational institution (institution). However, in the event a consumer believes an institution's administrative processes or educational programs are compromised and not up to the required minimum standards, BPPE should be notified. A complaint may be filed by writing (Complaint Form) or calling BPPE's Enforcement Section at the following address and telephone number:

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6959
FAX: (916) 263-1897

An alternative avenue for filing a Complaint is to utilize the California Department of Consumer Affairs' (DCA) online Complaint Form (On-line Complaint Form). The DCA will forward the On-line Complaint to the Bureau.

Please note that in general, state agencies recommend that you work to resolve your complaint through the university before filing a complaint with the state.

If an individual (student, staff or faculty) desires to make an anonymous complaint regarding Grantham’s compliance with federal and state regulations and DEAC accreditation standards and policies they may contact:

Grantham University Ethics Helpline
Phone: (844) 230-0005

Misrepresentation Policy

Grantham University holds itself to the highest levels of integrity and will not provide any false, erroneous, or misleading statements to a student or prospective student, to the family of an enrolled or prospective student, or to the Department of Education. This includes disseminating testimonials and endorsements given under duress.

In fact, one of Grantham University’s Core Values is Institutional Integrity:

Grantham University commits all students, faculty, staff and administrators to uphold the highest standards of integrity, honesty and personal responsibility. To provide a quality academic experience, the University is committed to continually assessing and re-evaluating every aspect of its academic model. The University endeavors to build an institutional culture grounded in candor, transparency and best professional practices.