Student

Support

Student Complaints

In accordance with the U.S. Department of Education’s regulation (34 C.F.R. §600.9) regarding legal authorization to provide postsecondary education through distance or correspondence education in a state in which it is not physically located or in which it is otherwise subject to State jurisdiction as determined by the State, Grantham University makes every effort to receive authorization from each state in which its distance/online students reside.

The National Council for State Authorization Reciprocity Agreements (NCSARA) is a voluntary, regional approach to state oversight of postsecondary distance education. The initiative is administered by the country’s four regional higher education compacts: the Midwestern Higher Education Compact (MHEC), the New England Board of Higher Education (NEBHE), the Southern Regional Education Board (SREB), and the Western Interstate Commission for Higher Education (WICHE) and overseen by NC-SARA. States and institutions that choose to participate agree to operate under common standards and procedures, providing a more uniform and less costly regulatory environment for institutions, more focused oversight responsibilities for states and better resolution of student complaints.

The state of Kansas was approved as a SARA state on November 17, 2014. The Kansas Board of Regents serves as the portal agency for Kansas SARA. On June 4, 2015, Grantham University became an institutional participant in the National Council for State Authorization Reciprocity Agreements (NC-SARA) initiative. With this membership, Grantham University programs are automatically available to students who reside in participating states.

Students whose concerns or service requests are not timely resolved at the departmental level may file a grievance with the Grantham University Ombudsman. The ombudsman is charged with resolving disputes within the University community and does not act on behalf of any party, but rather as an advocate for fairness between all parties.

To submit yourConcerns:
Student grievances should be addressed to:

Office of the Ombudsman
Grantham University
16025 West 113th Street
Lenexa, KS 66219
Ombudsman@grantham.edu

Concerns may also be addressed to:

Distance Education Accrediting Commission (DEAC)
1101 17th NW Suite 808
Washington, DC 20036
Phone: (202) 234-5100

Students may also address concerns to the state authority in their state of residence:

Alabama

GU is approved to provide distance education in Alabama by the Commission on Higher Education and the Department of Postsecondary ...
More Info

GU is approved to provide distance education in Alabama by the Commission on Higher Education and the Department of Postsecondary Education. Certificate of Approval and Private School License on file.

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Visit Website

Alaska

GU is approved to provide distance education in Alaska by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Alaska by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Arizona

GU is approved to provide distance education in Arizona by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Arizona by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Arkansas

GU is approved to provide distance education in Arkansas by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Arkansas by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

California

GU is not required to seek state approval to operate in California because it does not maintain physical facilities or offer instructional...
More Info

GU is not required to seek state approval to operate in California because it does not maintain physical facilities or offer instructional programs on the ground within the state.

Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Telephone: (916) 431-6924
Visit Website

Colorado

GU is approved to provide distance education in Colorado by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Colorado by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Connecticut

GU is not required to seek state approval to operate in Connneticut because it offers 100% online programs within the state.

...
More Info

GU is not required to seek state approval to operate in Connneticut because it offers 100% online programs within the state.

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
Visit Website

Delaware

GU is not required to seek state approval to operate in Delaware because it offers 100% online programs within the state.

...
More Info

GU is not required to seek state approval to operate in Delaware because it offers 100% online programs within the state.

Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509

District of Columbia

GU is not required to be licensed by the Education Licensure Commission in the District of Columbia at this time.

Office of the...
More Info

GU is not required to be licensed by the Education Licensure Commission in the District of Columbia at this time.

Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
2nd Floor
Washington, DC 20002

Florida

GU is not required to seek state approval to operate in Florida because it offers 100% online programs within the state.

...
More Info

GU is not required to seek state approval to operate in Florida because it offers 100% online programs within the state.

Florida Commission on Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400

Georgia

GU is approved to provide distance education in Georgia by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Georgia by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Hawaii

GU is not required to seek state approval to operate in Hawaii because it does not maintain physical facilities or offer instructional ...
More Info

GU is not required to seek state approval to operate in Hawaii because it does not maintain physical facilities or offer instructional programs on the ground within the state.

Hawaii State Board of Education
P.O. Box 2360
Honolulu Hawaii 96804
Visit Website

Idaho

GU is approved to provide distance education in Idaho by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Idaho by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Illinois

GU is approved to provide distance education in Illinois by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Illinois by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Indiana

GU is approved to provide distance education in Indiana by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Indiana by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Iowa

GU is approved to provide distance education in Iowa by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint...
More Info

GU is approved to provide distance education in Iowa by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Kansas

GU is approved and legally authorized to provide post-secondary education by the Kansas Board of Regents, the authority by which Grantham ...
More Info

GU is approved and legally authorized to provide post-secondary education by the Kansas Board of Regents, the authority by which Grantham confers degrees.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Kentucky

Pursuant to 13 KAR 1:020, GU is licensed as an out-of-state institution by the Kentucky Council on Postsecondary Education.

...
More Info

Pursuant to 13 KAR 1:020, GU is licensed as an out-of-state institution by the Kentucky Council on Postsecondary Education.

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512

Louisiana

GU is approved to provide distance education in Louisiana by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Louisiana by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Maine

GU is exempt from authorization in Maine because it’s program and courses do not include components outlined in Maine’s definition of ...
More Info

GU is exempt from authorization in Maine because it’s program and courses do not include components outlined in Maine’s definition of physical presence.

Maine Department of Education
Complaint Investigator
23 State House Station
Augusta, ME 04333-0023

Maryland

GU is registered with the Maryland Higher Education Commission to enroll Maryland students into its distance education courses.

...
More Info

GU is registered with the Maryland Higher Education Commission to enroll Maryland students into its distance education courses.

Associate Director for Private Career Schools
Planning and Academic Affairs
Maryland Higher Education Commission
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201

FAX: 410-332-0270
Fax to: Attention, Associate Director for Private Career

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202

Massachusets

GU is not required to seek licensure with the Massachusetts Department of Higher Education to enroll residents of Massachusetts into ...
More Info

GU is not required to seek licensure with the Massachusetts Department of Higher Education to enroll residents of Massachusetts into distance education courses and programs.

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

Michigan

GU is approved to provide distance education in Michigan by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Michigan by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Minnesota

GU is approved to provide distance education in Minnesota by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Minnesota by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Mississippi

GU is not required to seek state approval to operate in Mississippi because it offers 100% online programs within the state.

...
More Info

GU is not required to seek state approval to operate in Mississippi because it offers 100% online programs within the state.

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453

Missouri

GU is approved to provide distance education in Missouri by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Missouri by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Montana

GU is approved to provide distance education in Montana by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Montana by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Nebraska

GU is approved to provide distance education in Nebraska by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Nebraska by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Nevada

GU is approved to provide distance education in Nevada by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Nevada by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

New Hampshire

GU is approved to provide distance education in New Hampshire by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in New Hampshire by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

New Jersey

GU is not required to seek state approval to operate in New Jersey because it offers 100% online programs within the state.

New...
More Info

GU is not required to seek state approval to operate in New Jersey because it offers 100% online programs within the state.

New Jersey Commission on Higher Education
PO Box 542
Trenton, NJ 08625

New Mexico

GU is approved to provide distance education in New Mexico by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in New Mexico by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

New York

GU is not required to seek state approval to operate in New York because it offers 100% online programs within the state.

New ...
More Info

GU is not required to seek state approval to operate in New York because it offers 100% online programs within the state.

New York Bureau of Proprietary School Supervision
New York State Education Department
99 Washington Avenue, Room 1613 OCP
Albany, New York 12234

North Carolina

GU is not required to seek state approval to operate in North Carolina because it offers 100% online programs within the state.

...
More Info

GU is not required to seek state approval to operate in North Carolina because it offers 100% online programs within the state.

North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603

North Dakota

GU is approved to provide distance education in North Dakota by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in North Dakota by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Ohio

GU is approved to provide distance education in Ohio by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint...
More Info

GU is approved to provide distance education in Ohio by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Oklahoma

GU is approved to provide distance education in Oklahoma by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Oklahoma by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Oregon

GU is approved to provide distance education in Oregon by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Oregon by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Pennsylvania

In compliance with 34 CFR 600.9, the Pennsylvania Department of Education has approved GU to offer our degree programs within the state....
More Info

In compliance with 34 CFR 600.9, the Pennsylvania Department of Education has approved GU to offer our degree programs within the state.

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

Rhode Island

GU is not required to seek state approval to operate in Rhode Island because it offers 100% online programs within the state.

...
More Info

GU is not required to seek state approval to operate in Rhode Island because it offers 100% online programs within the state.

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903

South Carolina

GU is not required to seek state approval to operate in South Carolina because it offers 100% online programs within the state and does ...
More Info

GU is not required to seek state approval to operate in South Carolina because it offers 100% online programs within the state and does not engage in activities defined by the state as ‘operating or soliciting’.

South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201

South Dakota

GU is approved to provide distance education in South Dakota by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in South Dakota by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Tennessee

GU is approved to provide distance education in Tennessee by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Tennessee by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Texas

GU is approved to provide distance education in Texas by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Texas by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Utah

GU is exempt from licensure since it does not meet registration requirements of U.C.A. §13-34-105.

Utah Division of Consumer ...
More Info

GU is exempt from licensure since it does not meet registration requirements of U.C.A. §13-34-105.

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111

Vermont

GU is approved to provide distance education in Vermont by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Vermont by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Virginia

GU is approved to provide distance education in Virginia by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Virginia by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Washington

GU is approved to provide distance education in Washington by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Washington by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

West Virginia

GU is approved to provide distance education in West Virginia by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in West Virginia by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)

Wisconsin

GU is approved and legally authorized to provide distance education in the state of Wisconsin as a private postsecondary school under Wis....
More Info

GU is approved and legally authorized to provide distance education in the state of Wisconsin as a private postsecondary school under Wis. Stats. 38.50 (10)(a). Certificate on file.

State of Wisconsin
Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719

Wyoming

GU is approved to provide distance education in Wyoming by membership in NC-SARA.

Kansas Board of Regents
SARA ...
More Info

GU is approved to provide distance education in Wyoming by membership in NC-SARA.

Kansas Board of Regents
SARA Complaint Division
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
Complaint Prodedure (PDF)